Panasonic Call and Contact Centre solutions allow businesses to cost effectively and professionally respond to customers across both voice and multimedia channels to improve response times and customer service.
The CyDesk™ application delivers the important functionality that your team needs and at the same time enables the business to monitor and review performance and productivity in real time as well as historically when used in conjunction with our CyReport Business Intelligence solution.
CyDesk™ can be used stand-alone or integrated to Outlook, your Customer Relationship Management System (CRM) or Database, Access and many other Windows based applications. You can even just highlight any number in Windows and ‘Right-Click’ to dial, it’s that easy!
All standard telephone controls such as answer, hold, re-dial, conference and transfer are now easier and now it can be done right from your PC. CyDesk™ also provides advanced functionality for businesses, such as real time management screen for the Administrator, configurable break types to indicate individual user ‘presence status’ and optional voice recording functionality, utilising the power of our CyRecord™ Voice Recording module.
CyRecord is a powerful and flexible Voice Recording Solution with optional integration to desktop applications such as Outlook , your Customer Relationship Management System (CRM), Database, Access and many other Windows Based Applications. Features include Record on Demand, Random, Full Time recording or Record by agent entered call category. CyRecord includes optional business process rules and categorisation of recordings by completion code.
PCI DSS Compliance for Voice Recording
Fraud is on the increase and businesses need to ensure that they are carrying out the necessary safeguards to protect the consumer. Businesses handling payment transactions over the telephone are now under considerable pressure to ensure that their call recording system is PCI Compliant.
PCI DSS (Payment Card Industry Data Security Standard) is rapidly becoming the international standard for credit card safety. PCI DSS is a multi-faceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. The comprehensive standard is intended to help businesses to proactively protect customer account data.
The Evolution of the Outbound Contact Centre with true Multi-Channel reach.
A blended environment that simply means your team connect with more people and
create more opportunities.
CyCall is an affordable professional Tele-Marketing & Outbound Contact Centre Management & Reporting system. CyCall can be used to increase revenue opportunities for a business or to simply stay in touch with your customers.
Reaching more customers today means employing more sophisticated methods and also technology options so that you can contact prospects and customers in ways that they prefer and are more receptive to approach.